We are seeking an experienced Fullstack Application Support Engineer responsible for resolving critical production issues (Sev1/Sev2) and contributing to application development.

This hybrid role requires strong expertise in Python, TypeScript, AWS services, CI/CD pipelines, and monitoring tools.

The ideal candidate should be able to independently manage shift operations while ensuring system uptime, stability, and seamless support experience.

Title : Fullstack Application Support Engineer.

Location : Remote work.

Work timings : 24-7 Rotational shifts.

Key Responsibilities :

Development & Automation (40%) :

- Debug, enhance, and maintain applications built using Python and TypeScript.

- Develop automation scripts and tools to streamline support operations.

- Apply patches, bug-fixes, and implement small enhancements as required.

- Work with development teams to enhance reliability, stability, and performance.

Application Support (60%) :

- Troubleshoot and resolve Sev1/Sev2 production issues in a timely manner.

- Perform root cause analysis (RCA) for application, infrastructure, and CI/CD-related issues.

- Monitor system health using Datadog, AWS CloudWatch, or equivalent tools.

- Respond to alerts, manage escalations, and ensure adherence to SLAs.

- Maintain detailed incident documentation, RCAs, and update runbooks.

- Collaborate with DevOps, Development, and Cloud teams to ensure application reliability.

- Follow managed services operational processes for smooth support operations.

Required Skills :

- Strong hands-on programming experience in Python (fastapi/Flask or Django) and working knowledge of TypeScript.

- Ability to troubleshoot issues across AWS services including VPC, Security Groups, IAM, EC2, ECS, Lambda, S3, RDS, DynamoDB, SQS, SNS, Secrets Manager, and Parameter Store.

- Practical experience with CI/CD pipelines using CircleCI or Jenkins, including pipeline monitoring and issue resolution.

- Proficiency with monitoring tools such as Datadog (preferred) or AWS CloudWatch, including log analysis, metrics evaluation, and alert handling.

- Understanding of operational workflows in managed services projects, including incident management, change management, SLA adherence, and shift-based support operations.

- Ability to independently handle production support shifts with strong analytical and problem-solving skills.

- Strong communication, documentation, and stakeholder-handling abilities.

Nice-to-Have Skills :

- Basic knowledge of Kotlin and C#.

- Experience with log management tools such as ELK or Splunk.

- Familiarity with microservices or serverless architectures.

- Exposure to ITIL or ITSM processes.

If you believe you are qualified and are looking forward to setting your career on a fast track, apply by submitting a few paragraphs explaining why you believe you are the right person for this role.

About Techolution :

Techolution is a next gen consulting firm on track to become one of the most admired brands in the world for "innovation done right".

Our purpose is to harness our expertise in novel technologies to deliver more profits for our enterprise clients while helping them deliver a better human experience for the communities they serve.

At Techolution, we build custom AI solutions that produce revolutionary outcomes for enterprises worldwide.

Specializing in "AI Done Right," we leverage our expertise and proprietary IP to transform operations and help achieve business goals efficiently.

We are honored to have recently received the prestigious Inc 500 Best In Business award, a testament to our commitment to excellence.

We were also awarded AI Solution Provider of the Year by The AI Summit 2023, Platinum sponsor at Advantage DoD 2024 Symposium and a lot more exciting stuff! While we are big enough to be trusted by some of the greatest brands in the world, we are small enough to care about delivering meaningful ROI-generating innovation at a guaranteed price for each client that we serve.