Technology Lead - CRM/MS Dynamics 365

Role : Technology Lead MSD CRM

Experience : 10+ years

Location : Hyderabad (WFO)

Job Description and Requirements :

- University educated, with a degree in preferably Computer Science, Software Engineering or similar.

- Have at least 10+ years of experience with Microsoft D365 CE/CRM, understand the full stack, and have worked extensively with Dynamics 365 CE.

- Proficient with developing, deploying, customizing, and integrating Microsoft Dynamics CRM.

- Demonstrated proficiency in customizing and creating CRM entities.

- Demonstrated proficiency in understanding and implementing business workflows, processes and Flows.

- Demonstrated proficiency in using the CRM SDK or plugin platforms.

- Demonstrated proficiency with Microsoft .NET + development using C#.

- Demonstrated proficiency in Power Platform, Power Pages, and Canvas Apps.

- Experience with source control management systems and continuous integration/deployment environments.

- Internally motivated, able to work proficiently both independently and in a team environment.

- Proven communication skills with both internal team members and external business stakeholders.

- Strong initiative to find ways to improve solutions, systems, and processes.

- Experience with Microsoft Real Time Marketing an advantage

- Experience with Power BI an advantage

- Must have fluent English language skills.

Key Responsibilities

- Keep up to date with the latest Dynamics 365 CRM and Power Platform features, AI advancements, and best practices.

- Design, develop, and maintain advanced Power Apps solutions for custom business applications and processes.

- Create secure, scalable APIs to be consumed by third-party platforms.

- Build and maintain integrations between Dynamics 365, Power BI, and external systems.

- Automate workflows and business processes using Power Automate, integrating AI for smarter workflows.

- Design and implement interactive dashboards/reports using Power BI, leveraging AI for deeper insights.

- Troubleshoot/debug Dynamics 365 and Power Platform solutions.

- Identify opportunities for improvement and recommend strategies for optimization and efficiency.

- Engage directly with product creators and influencers, influencing the trajectory of tools and services.

- Mentoring junior team members.

- Responding to requests from the Support desk.

- Writing Blogs/Educational articles for the website.

- Create educational presentations to internal team members.