Behavior & Character Attributes Required :

- User-Focused Empathy : You naturally understand our customers' needs and view things from their perspective, always striving to create impactful solutions.

- Team Player & Relationship Builder : You're great at building strong, trusting relationships with both colleagues and clients, fostering open communication.

- Positive Problem Solver : You maintain a positive attitude and always look for solutions, even when faced with difficulties.

- Proactive & Forward-Thinking : You anticipate client needs and potential issues, always thinking a step ahead.

- Analytical & Creative Thinker : You're skilled at breaking down problems and finding innovative, effective solutions.

- Attentive Listener : You actively listen to truly understand others, which is vital for effective collaboration and problem-solving.

- Organized & Detail-Oriented : You work systematically and keep your documentation clear and tidy, showing attention to detail.

- Eager to Learn & Adapt : You actively research global tech trends, always seeking new knowledge to keep us competitive.

Responsibilities :

- Client & Requirement Management : Conduct sessions with clients and sales teams to gather requirements, define user stories, and propose tailored solutions aligned with business goals.

- Project & Process Oversight : Manage project scope, timelines, and sprints; coordinate stand-ups, retrospectives, and ensure quality deliverables.

- System & Workflow Documentation : Help design, document, and maintain system processes while facilitating smooth implementation of changes.

- Team Coordination & Conflict Resolution : Guide development teams, support effective internal communication, resolve conflicts, and remove project obstacles.

- Client Relationship & Communication : Build and maintain strong client relationships, serving as the key contact to understand goals, challenges, and deliver consistent value.

- Account & Performance Management : Oversee client accounts, ensure satisfaction and retention through regular reviews and collaboration with internal teams.

- Growth & Business Development : Identify upsell/cross-sell opportunities, drive new business through referrals, and support backlog grooming with product owners.

What you need to Bring :

- Experience : You've worked before as a Business Analyst or in a similar position.

- Tech Know-How : You understand software products, their features, and related services.

- Communication Skills : You can explain complex ideas clearly, both when speaking and writing (including technical documents).

- Agile & Scrum Familiarity : You're comfortable with Agile and Scrum ways of working.

- Tool Proficiency : You know how to use project management tools.

- Documentation Expertise : Proficient in creating and managing BRDs, FRDs, user stories, use cases, and process flow diagrams.

- Organizational Strength : Strong organizational, time management, and multitasking skills to manage competing priorities efficiently.

Good to Have :

- Certified in Business Analysis : Holding a certification like CBAP or CCBA is a plus.

- Industry Software Knowledge : You're familiar with software and tools specific to our industry.

- Data Analysis Skills : You can analyze data to find useful business insights and are good with data visualization tools.

- Client Interaction Experience : You have experience working directly with clients.

- SQL Knowledge : You know how to use SQL or other data querying languages