- Organise, execute, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders, business analysts and consulting team

- Interface effectively with other members of the consulting team to arrive at best in class solution, and provide a sustainable and scalable solution architecture and application to meet clients requirements

- Deliver high quality business and software solutions & services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported

configuration/ customizations

- Ensure completeness in meeting business requirements and take accountability for project deliverables including and not limited to project documentation, solution design, performance, reliability, testing features etc

- Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA : on time and on budget

- Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps

- Contribute to activities as required including technical presales, building demo and proof of concept solutions for various client presentations; Proactively skilling up on new versions and technology stack to be future ready

- Work on the creation of Dynamics 365 solutions and industry templates

Qualifications and Essential Skills :

- A University graduate with relevant degree within a computing or business discipline

- Microsoft Dynamics CRM Certifications (2016, D365) are desirable

- Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors

- Minimum 6+ years of relevant and proven end to end implementation experience in

Dynamics CRM configuration, customization, standard or customized workflows, dashboards, forms, views, integration, plugin development, report development is a must

- Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service Automation

- Working knowledge of the Power Platform (Power Apps, Automate, Power BI)

- Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customisations and development of Business Data Models for different solutions

- Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add-ons.