Technical Writer - API Documentation

Key Responsibilities :

- Create, maintain, and update clear, concise, and accurate technical documentation, including user guides, API documentation, release notes, and knowledge base articles.

- Collaborate with cross-functional teams (engineering, product management, and support) to gather information and ensure accuracy in documentation.

- Write and organize content that simplifies complex technical concepts for both technical and non-technical audiences.

- Work with engineers to understand new features and products, ensuring that documentation is aligned with the latest platform capabilities.

- Develop and maintain style guides and documentation standards to ensure consistency and quality across all materials.

- Review and edit technical content created by other team members to ensure clarity, consistency, and correctness.

- Continuously improve the documentation process by suggesting and implementing best practices.

- Participate in feedback cycles with customers and internal teams to understand their documentation needs and continuously enhance the user experience.

- Ensure all documentation is up-to-date with the latest product versions and features.

Required Qualifications :

- Proven experience writing technical documentation for cloud-based software/ APIs, and developer tools. Strong understanding of cloud technologies, platforms, and services (e.g., AWS, Azure, GCP).

- Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a simple and clear manner.

- Strong attention to detail, with the ability to produce error-free, well-structured documentation.

- Ability to collaborate effectively with technical teams and translate complex information into easy-to-understand content.

- Proficiency with documentation tools such as Confluence, GitHub, and Markdown.

- Experience with agile software development and working in cross-functional teams.