Technical Writer - API Documentation

Key Responsibilities :

- Create and maintain technical documentation including user guides, API documentation, FAQs, and knowledge bases.

- Translate complex technical concepts into clear, concise, and user-friendly materials.

- Collaborate with developers, product managers, and QA teams to gather information and ensure accuracy.

- Develop tutorials, system architecture diagrams, and visual aids to support documentation and training.

- Use tools such as Confluence, MadCap Flare, RoboHelp, and Markdown to manage documentation efficiently.

- Design and deliver technical training programs for internal staff, customers, and partners.

- Conduct both live and virtual training sessions covering software applications, IT tools, and best practices.

- Create training materials such as presentations, video tutorials, and e-learning modules.

- Evaluate training effectiveness and adapt content or methods to maximize learning outcomes.

- Stay informed on industry trends and integrate innovative training methodologies.

Skills & Qualifications Required :

- Bachelors degree in Computer Science, IT, Technical Communication, or a related field.

- Minimum 5 years of experience in technical writing and IT training.

- Strong understanding of software development, APIs, cloud computing, and DevOps.

- Proficiency with documentation tools like MS Word, Confluence, MadCap Flare, RoboHelp, Git, and Markdown.

- Experience with Learning Management Systems (LMS) and tools such as Articulate, Captivate, or Camtasia.

- Excellent writing, communication, and presentation skills.

- Ability to convey complex information in a simplified and engaging manner for varied

audiences.

- Certifications in Technical Writing, Instructional Design, or IT Training are an added advantage.