Technical Writer - API Documentation

Job Summary :

Roles and Responsibilities :

- Work closely with engineering, QA, product management, and UX/UI teams to understand product features and functionalities.

- Interview SMEs and review technical specifications to gather detailed information for content development.

- Translate complex technical concepts into clear, concise, and user-focused documentation.

- Maintain and update documentation based on feedback, product updates, and new feature releases.

- Develop content strategies and contribute to building and maintaining a knowledge base, content templates, and style guides.

- Use tools such as Oxygen XML Editor, MadCap Flare, Adobe FrameMaker, MS Word, DITA, or Markdown for structured documentation.

- Work in Agile/Scrum environments and contribute to sprint planning and documentation estimates.

- Ensure all content is consistent in tone, style, and formatting as per company branding and content guidelines.

- Publish and manage content in CMS systems, SharePoint, Confluence, or Git-based repositories.

Required Skills :

- Strong knowledge of technical writing tools such as Oxygen XML, RoboHelp, MadCap Flare, Adobe

FrameMaker, MS Word, Markdown, or LaTeX.

- Experience with DITA/XML authoring, topic-based authoring, and structured writing.

- Familiarity with SDLC, Agile methodologies, and software documentation workflows.

- Understanding of REST APIs, Swagger/OpenAPI specs, and developer-focused documentation.

- Experience working with source control systems (Git/GitHub/GitLab) and content versioning.

- Basic understanding of HTML, CSS, and scripting languages is a plus.

- Ability to quickly learn complex technologies and simplify them for varied audiences.

- Excellent written and verbal communication skills.

- High attention to detail and commitment to quality.

Preferred Qualifications :

- Certification in Technical Writing (STC, CPTC, etc.) is an added advantage.

- Exposure to SaaS products, Cloud platforms (AWS, Azure), DevOps tools, Data Analytics, or Embedded systems is a plus.

- Experience in creating video tutorials, infographics, or UI microcopy is beneficial.

Why Join Us?

- Work with a passionate and collaborative team.

- Opportunity to document innovative, industry-leading products.

- Flexible working hours and remote opportunities.

- Great company culture and support for continuous learning.