We are looking for a Technical Support L3 for one of our esteemed clients in Hyderabad / Coimbatore having experience into Technical Support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good Communication. Location : Hyderabad / Coimbatore (WFO).

Job Description :

- Deliver timely and effective technical support to premium clientele via multiple communication channels.

- Maintain high customer satisfaction ratings and comply with quality standards in the majority of cases.

- Diagnose and resolve complex technical issues encompassing web protocols, networking standards, programming languages, system administration, email routing/delivery, and email encryption.

Required :

- Moderate exposure with scripting/ programming language and ability to read and understand scripts(Python, Javascript, HTML), identification of Log errors, traces and triggers.

Preferable :

- Relevant technical certifications (e.g., Comp Network+, Security+, Linux+, Microsoft Certified : Azure Administrator Associate, Google Cloud Certified Associate Cloud Engineer).

- Working experience with Web Protocols HTTPS, DNS, SSL/TLS, and networking standards (Level Intermediate Skills).

- Working experience with APIs and SQL Query Language (Level Intermediate Skills).

- Working experience with System Administration concepts, Active Directory, and command-line interfaces in Windows and Linux environments (Level Intermediate Skills).

- Working experience with reading and understanding log traces for troubleshooting (Level Advanced).

- Working experience with email routing and delivery mechanisms.

- Demonstrated problem-solving skills with a strong focus on issue resolution.

- Excellent critical thinking and troubleshooting abilities.