Technical Support Engineer - Ticketing System

Job Description :

Responsibilities :

- Own technical support tickets and resolve customer issues across product features.

- Collaborate with engineering/product teams for escalations and fixes.

- Help customers with API integrations, cloud deployments, and environment setups.

- Maintain internal support documentation and guides.

- Provide technical walkthroughs and build strong customer trust.

- Work during India's daytime hours but support global clients.

Requirements :

- 4- 6 years in technical support, customer success, or engineering support roles.

- Good understanding of APIs, logs, and cloud platforms (AWS/GCP).

- Hands-on with tools like Postman, CLI, Linux, and monitoring/logging tools.

- Strong written and verbal communication skills.

- Experience working in a B2B SaaS or DevTool startup.

- Ability to explain technical solutions clearly to non-technical users.