Technical Support Engineer - SnapLogic Platform

Job Description :

Key Responsibilities :

- Support and maintain integrations using SnapLogic platform.

- Troubleshoot web services issues involving REST and SOAP APIs.

- Assist in managing cloud infrastructure on platforms such as AWS and Azure.

- Diagnose and resolve networking issues related to TCP/IP, DNS, DHCP, and related protocols.

- Collaborate with development and IT teams to resolve incidents and service requests promptly.

- Document support processes, issue resolutions, and technical knowledge base articles.

- Continuously monitor systems to identify potential issues and recommend improvements.

- Participate in on-call rotation for after-hours support as needed.

Qualifications & Skills :

- Bachelors degree in Computer Science, Engineering, or related field.

- Minimum 3 years of experience in technical support or a related technical role.

- Strong working knowledge of Linux and Windows operating systems.

- Experience with SnapLogic integration platform preferred.

- Proficient with web services, including RESTful and SOAP APIs.

- Familiarity with cloud platforms like AWS and Azure.

- Solid understanding of networking fundamentals such as TCP/IP, DNS, DHCP.

- Excellent troubleshooting, debugging, and problem-solving skills.

- Good communication skills and ability to work collaboratively in a team environment.