Technical Support Engineer - Routing & Switching

Position : Technical Support Engineer.

Job Summary :

We are a fast growing Managed Service Provider with some of the leading Global Enterprises/Telecom Service Providers as our clients.

We are in the process of expanding our India Operations and looking for experienced and committed Network/System Engineers to be part of our Support Team.

BE /BSc /Diploma engineers with minimum 3 to 5 years of experience into Network and System Support.

Very good Understanding of TCP/IP and troubleshooting of Network Connectivity. Experience with routers, switches and security devices.

Role & Responsibilities :

If experienced in routing and switching the candidate should possess skills in the areas of troubleshooting enterprise networks with the following technologies :

- Routing Static routes, EIGRP, BGP and OSPF.

- Switching STP, UDLD, ARP, VTP, EtherChannels.

- IP Addressing & Subnetting.

- WAN MPLS, SDN circuits and interface related issues such as QoS, errors, discards, etc.

- Firewall , Access list , Stateful Inspection, NAT.

- VPN, Tunneling.

- Monitor performance and ensure system availability and reliability.

- Knowledge of ITIL practices and process is required.

- Strong research, investigation, and evaluation skills, with a structured approach to problem-solving.

- Very good Understanding of Server technologies, Server OS, Database & Applications.

- Experience with Windows Server OS, Linux.

- Experience in supporting Vmware , Storage etc.

- Good knowledge on DNS, DHCP, Filesystems etc.

- Effective skills and experience analyzing technology behavior and issue resolution.

- Liaise with TAC, vendors and other IT personnel for problem resolution-ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus.

- Experience using Trouble-ticketing tools such as Servicenow/remedy for handling trouble tickets.

Other Requirements :

- Strong verbal and written communication skills are a must.

- Excellent interpersonal skills and should be a team player.

- Ability to work effectively across internal and external organizations.

- Strong technology background is required.

- Aptitude to acquire new technology and concepts quickly.

- Ready to work on rotational shifts (24x7).

Job Location : Bangalore.