Support Software Engineer :

IT Support - Mumbai, India (Hybrid)

Responsibilities :

Primary Responsibilities :

- Solve complex customer issues independently and be a go-to resource for other team members

- Perform hands-on problem solving with drivers and site hosts to re-enforce the PowerFlex brand of robust and scalable EV charging

- Establish new and review existing processes within the support team to improve efficiencies and provide standardization of quality assurance of our services.

- Analyze field issues to provide insights on product quality and process improvement

- Analyze customer issues, value of the internal solutions and processes to provide metrics on product quality.

- Occasionally Provide support by answering driver phone calls, emails, and customer inquiries

- Other duties as assigned as per internal requests and approved by your manager

Skills/Knowledge/Abilities :

- Bachelor's degree in computer science, electrical engineering, related degree, or relevant experience

- Excellent written and verbal communication.

- Should be comfortable in a fast-paced, constantly evolving environment and should be comfortable learning new platforms as they arise.

- Highly organized and effective at engaging with multiple customers and teams

- Has great organizational and effective time management skills.

- Has experience as a Support Engineer, QA Engineer, or Software Engineer is highly preferable.

- It will be preferred if the candidate has familiar working knowledge of Linux/Ubuntu and scripting with
sh/bash, Python, or Automation