Technical Support Engineer

Job Description :

Responsibilities :

- Provide 24x5 world-class support to customers. (Rotation Shift).

- Manage customer queries and issues on Chat, Email, and on the Call.

- Troubleshoot browser-related issues - Chrome, Safari, Firefox, Edge, etc.

- Manage ticket and chat SLAs.

- Collaborate with Engineering, DevOps, and Product Management teams to address customer issues

- Strong understanding of cross-browser manual and automation testing

- Understand the Web-based applications (IIS, W/LAMP, etc. )

- Awareness of programming languages (JavaScript, Java, Python, PHP) and testing frameworks.

- Awareness of Hybrid cloud-based Saas solutions.

Requirements :

- 1-3 years of experience in a customer-facing technical or consulting role, or L2 Support or Application Support.

- Basic knowledge of Web-based applications, various browsers, HTML DOM, and CSS.

- Basic understanding of cross-browser manual and automation testing.

- Excellent presentation and communication skills (both virtual and in-person).

- Bachelor's degree or higher in Computer Science, Engineering, or other Engineering or Technical discipline

or equivalent relevant experience.

- Experience in requirements gathering, use-case identification, fit-gap analysis, multi-product solution design, and system integration.

- Design best-practice solution architectures and process flows/workflows to help customers visualise their path to better automation.

- Being a critical member in the field, you will act as the voice of the customer and provide valuable feedback and recommendations to our Product Management

- Energetic and driven, hands-on individuals with a positive attitude.

- Results-oriented and focused on meeting deliverable timelines.

- A team player with excellent communication skills.