Technical Support Engineer

Job Description :

Key Responsibilities :

- Install, configure, and implement software applications and solutions for clients.

- Understand client requirements and translate them into technical deliverables.

- Coordinate with development, QA, and support teams to ensure project success.

- Conduct system testing, user acceptance testing (UAT), and troubleshooting.

- Provide technical training and support to clients during and after implementation.

- Prepare documentation including configuration guides, implementation reports, and user manuals.

- Monitor performance and ensure smooth post-deployment operations.

- Handle on-site or remote deployment and ensure timelines are met.

- Escalate issues to the concerned teams and ensure timely resolution.

Required Skills and Qualifications :

- Bachelors degree in Computer Science, Information Technology, or related field.

- 1- 3 years of experience in software implementation or technical support.

- Strong understanding of databases (SQL), APIs, and networking fundamentals.

- Hands-on experience with web or mobile application deployment.

- Experience in technical support or a related role.

- Strong hands-on experience with Linux and Windows operating systems.

- Experience with the SnapLogic integration platform preferred.

- Proficient with RESTful and SOAP web services.

- Familiarity with cloud platforms such as AWS and Azure.

- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).

- Excellent troubleshooting, debugging, and problem-solving skills.

- Strong communication skills and ability to work collaboratively in a team environment.

Preferred Skills :

- Experience with cloud platforms (AWS / Azure).

- Familiarity with ERP, CRM, or education management systems.

- Basic knowledge of scripting or automation tools