- Technical Support : Serve as a Tier 1/2 support , managing and resolving support tickets related to our platform.

- Troubleshooting : Troubleshoot and tweak issues within CI/CD pipelines to ensure smooth operations.

- Escalation : Properly assign tickets and escalate complex issues to higher-level support or development teams as needed.

- System Knowledge : Apply general knowledge of computer systems and systems administration to resolve a wide range of technical issues.

- Adaptability : Demonstrate a high degree of adaptability and effective time management to handle shifting priorities and urgent tasks.

Required Skills & Qualifications :

Education : A Bachelor's degree in an IT-related field is mandatory.

Experience :

- 3+ years of general experience in IT.

- Hands-on experience with GCP or Azure.

- Experience with CI/CD pipelines, specifically troubleshooting and making adjustments.

Core Competencies :

- Strong problem-solving skills and a deep understanding of computer systems' inner workings.

- Exceptional time management and organizational skills.

Preferred Skills :

- Experience with Jira.

- Familiarity with AWS.

- Proficiency in Shell Scripting.