Technical Support Engineer

Key Responsibilities :

- Investigate and resolve data issues using advanced SQL queries and analysis.

- Write and optimize SQL scripts to extract, transform, and report data from large relational databases.

- Troubleshoot production issues and escalate as necessary, ensuring timely resolution.

- Monitor scheduled jobs, data pipelines, and system performance metrics.

- Collaborate with development and QA teams to resolve defects and validate bug fixes.

- Document processes, incidents, and best practices to improve team efficiency.

- Perform data audits and reconciliations as needed.

Requirements :

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

- 3-9 years of experience in a technical support, back-office operations, or data operations role.

- Strong proficiency in SQL (e.g., joins, subqueries, stored procedures, data modelling).

- Experience working with relational databases such as PostgreSQL, MySQL, or SQL Server.

- Solid understanding of IT support tools and ticketing systems (e.g., Jira, ServiceNow).

- Knowledge of data integrity, security, and compliance standards.

- Strong analytical, problem-solving, and communication skills.

- Ability to work independently and manage multiple priorities in a fast-paced environment.

- Should have experience working in 24-7 projects and be flexible to work in rotational shifts (morning, evening and night)