Job Title : Technical Support Engineer.

Experience : 2+ Years.

Location : Bangalore.

Job Type : Full-time.

Department : Application Support / Customer Success.

About the Company :

We are a leading IT product company specializing in solutions for the manufacturing industry.

Our offerings spans across web-based applications and handheld device integrations built on cutting-edge technologies like ASP.NET, C#, SQL, SAP, and more.

Our mission is to digitally transform shop floor operations through innovative and scalable products.

Role Overview :

We are looking for a Technical Support Engineer with a solid understanding of Web applications, who can effectively troubleshoot and resolve product issues reported by customers.

The ideal candidate will be responsible for providing L2/L3 support for our manufacturing domain solutions.

Key Responsibilities :

- Provide technical support to clients for web and handheld-based applications.

- Handle incident tickets, analyze logs, replicate issues, and offer timely resolutions.

- Perform root cause analysis and suggest preventive measures to reduce recurring issues.

- Work closely with development, QA, and deployment teams to ensure bug fixes are

implemented effectively.

- Support data extraction, debugging, and database-level fixes using SQL queries.

- Troubleshoot web-based front-end issues involving JavaScript, jQuery, and browser compatibility.

- Support WCF service issues, integration errors with SAP, or other third-party systems.

- Participate in product upgrade support, patch deployments, and post-release validations.

- Document support procedures, known issues, and troubleshooting guides.

- Communicate professionally and clearly with customers and internal teams.

Required Skills & Qualifications.

Bachelors degree in Computer Science / IT / Electronics or related field.

2+ years of experience in technical support or application maintenance for enterprise-level web applications.

Strong hands-on knowledge of :

- SQL Server : Writing queries, stored procedures, debugging.

- Debugging tools : Fiddler, browser dev tools, Postman, etc.

- Exposure to SAP (integration perspective) is a plus.

- Good problem-solving and analytical skills.

- Strong verbal and written communication skills.

Preferred Qualifications :

- Basic understanding of manufacturing processes and how IT systems integrate with shop floor operations.

- Exposure to IIS server, deployment scripts, and configuration.

What We Offer :

- Opportunity to work on industry-leading products in the smart manufacturing space.

- Collaborative work environment with cross-functional exposure.

- Learning and growth opportunities with access to internal training programs.

- Health benefits, paid leaves, and a flexible work culture.