Technical Support Engineer

Job Description :

- Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.

- Ability in server administration across OS platforms (Windows/Unix).

- Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.

- Familiarity with AWS, Azure, VMWare, Client EC2 including appropriate template types (ARM templates, CFT)

- Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST

- Experience with troubleshooting tools such as Wireshark, Traceroute.

- Strong troubleshooting/root cause isolation skills

- Demonstrated creative problem-solving approach and strong analytical skills

- Must be proficient with analyzing log files and standard debugging concepts.

- Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation

management.

- Excellent communication skills (verbal and written)

- Must have a bachelors degree in computer science or a related field (or equivalent degree and experience)

- 2+ years providing customer-facing technical support (Web-based products or e-commerce preferred)

- Good Communication Skills