Technical Specialist - Product Support

Description :

As a Technical Specialist, you will :

- Provide technical guidance, troubleshooting, and product support.

- Configure systems, integrations, or tools based on client requirements.

- Analyze technical issues and deliver actionable solutions.

- Collaborate with engineering, QA, and product teams to improve system reliability.

- Document implementations, support cases, and solution steps.

Technical Requirements & Skills :

- Experience : 2+ years in technical support, engineering, or system operations.

- Skills : Understanding of APIs, cloud basics, databases, and product architecture.

- Tools : Jira, Postman, SQL clients, monitoring tools.

- Communication : Ability to explain technical matters to non-technical users.

- Bonus : Experience with SaaS tools, automations, or integration workflows.

What Were Looking For :

- Fast problem-solver with strong diagnostic skills.

- Clear communicator able to translate issues into structured solutions.

- Comfortable working across engineering and customer-facing environments.

Why Join Us :

- Impact : Help teams resolve technical blockers quickly and efficiently.

- Flexibility : Project-based technical consulting and support roles.

- Community : Join a network of solution engineers and technical advisors