- Client Engagement : Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

- Project Management : Lead the end-to-end implementation of Osfin's solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

- Process Analysis and Improvement : Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging Osfin's platform. Utilize process mapping and data analysis to drive continuous improvement.

- Data Analysis : Analyze substantial datasets to ensure accurate configuration and integration of Osfin's solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

- Problem Solving : Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

- Process Excellence : Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

- Customer Excellence : Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications :

- Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

- Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

- Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

- Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

- Proven expertise in financial operation processes and related software solutions is a plus

- Proficiency in developing business intelligence solutions or with low-code tools is a plus

- Must have 3+ years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.

- Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets

- Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.

- Experience in process analysis, optimization, and mapping for operational efficiency.

- Strong client-facing communication and stakeholder management capabilities.

- Good expertise in financial operations processes and workflows with proven implementation experience.