Technical Program Manager

Responsibilities :

- Lead cross-functional programs spanning engineering, product, and business, ensuring alignment with business goals.

- Define program scope, timelines, deliverables, and success metrics in collaboration with stakeholders.

- Identify and mitigate risks, dependencies, and bottlenecks across teams.

- Drive technical discussions, architecture reviews, and decision-making processes.

- Ensure high-quality, on-time delivery of SaaS products and features.

- Lead scrum teams in moderate to high complexity workstreams across Bangalore and Pune.

- Conduct Agile training sessions, workshops, and retrospectives to improve team maturity.

- Oversee adherence to Agile ceremonies (Daily Standups, Sprint Planning, Reviews, Retrospectives).

- Work closely with Product Owners to refine backlogs, prioritize work, and improve sprint planning.

- Measure and improve Agile metrics (commitment accuracy, velocity, cycle time, lead time, sprint burndown).

- Foster a culture of transparency, accountability, continuous improvement, collaboration, and innovation.

- Drive data and metric-driven continuous improvement through influence and collaboration.

- Manage interdependencies between agile teams.

- Partner with Product Owners and Engineering Managers to support short and long-term release planning, maintaining a healthy work backlog.

- Manage dependencies and coordinate backlog activities across multiple product teams.

- Assist product owners, business analysts, and other team members in refining the backlog

and ensuring a steady stream of work for the team.

- Ensure alignment of backlogs to avoid conflicts and maximize resource efficiency.

- Configure and maintain JIRA boards, workflows, and dashboards to support agile processes.

- Ensure JIRA is used effectively for tracking and reporting progress on backlog items.

- Train and coach team members on agile practices, JIRA usage, and backlog management.

- Report on team progress each sprint using defined metrics.

- Participate in project estimation sessions with technical and business stakeholders.

- Oversee and manage scope, timeline, quality, goals, and deliverables that support business objectives.

- Assess team maturity and coach the team to higher levels of maturity at a sustainable pace.

Requirements :

- Engineering graduate from a recognized and accredited engineering college or university.

- Excellent leadership skills.

- Strong problem-solving abilities during project execution.

- 5+ years of experience as a Scrum Master with strong Agile knowledge.

- 5+ years of experience with JIRA.

- 5+ years of experience working directly with customers and managing stakeholders.

- Certified Scrum Master (CSM).

- Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical teams.

- Knowledge and/or experience in the US healthcare domain is a plus.

- Masters degree in a related field or Business Administration (MS or MBA) preferred.

- SAFe certification preferred