Technical Operations Lead - Linux Administration

Description :

- Guide the team in handling critical situations and high-severity incidents.

- Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.

- Handle customer escalations and coordinate with internal stakeholders for timely resolution.

- Escalate critical issues through the appropriate hierarchical channels.

- Collaborate with cross-functional teams including development, QA, and infrastructure.

- Monitor systems using industry-standard tools and respond to alerts proactively.

- Guide the team in performing production deployments, patching, and release management.

- Maintain and troubleshoot On-premise server infrastructure.

- Ensure adherence to operational processes and documentation standards.

- Participate in 24x7 shift rotations and provide on-call support as needed.

Required Skills & Qualifications :

- Proven experience in leading and managing technical teams.

- Strong Linux administration skills (command-line, scripting, troubleshooting).

- Solid understanding of networking fundamentals (beyond basic level).

- Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).

- Experience in incident management and root cause analysis.

- Familiarity with ITIL processes and escalation management.

- Experience in production deployment and release management.

- Working knowledge of Hadoop and distributed systems.

- Basic knowledge of Docker and Ansible.

- Excellent communication and coordination skills.

- Ability to work under pressure in a fast-paced environment.

Preferred Qualifications :

- Experience with cloud platforms (AWS, Azure, GCP) is a plus.

- Automation/scripting experience (Shell, Python, Ansible) is an advantage.