Description :

Role Overview : We are looking for an experienced Technical Manager with a strong background in enterprise platforms such as Salesforce, Appian, BMC Remedy, or similar SaaS/PaaS technologies, who is keen to transition into the ServiceNow ecosystem.

This is a customer-facing leadership role requiring a blend of hands-on development expertise, people management, and stakeholder management.

The selected candidate will be provided with structured ServiceNow training and certifications to ensure a smooth and successful transition.

Key Responsibilities :

Technical & Delivery :

- Lead end-to-end design, development, and implementation of enterprise platform solutions.

- Review architecture, integrations, workflows, and custom development.

- Translate business requirements into scalable technical solutions.

- Ensure best practices, code quality, performance, and security standards.

- Guide the team on technical decisions and solution approaches.

People Management :

- Manage and mentor a team of developers / engineers.

- Conduct code reviews, technical guidance, and performance feedback.

- Support team growth through coaching and skill development.

- Drive delivery commitments and ensure team productivity.

Customer & Stakeholder Management :

- Act as the primary technical point of contact for customers.

- Participate in client discussions, requirement workshops, and solution demos.

- Manage stakeholder expectations and provide regular status updates.

- Handle escalations and ensure high customer satisfaction.

ServiceNow Transition :

- Undergo ServiceNow platform training and certifications.

- Apply prior SaaS / PaaS implementation experience to ServiceNow projects.

- Lead ServiceNow module implementations post-transition.

- Drive adoption of ServiceNow best practices and platform capabilities.

Required Skills & Experience :

- 8+ years of overall IT experience.

- Strong experience with Salesforce / Appian / BMC Remedy / similar enterprise platforms.

- Solid hands-on experience in application development and integrations.

- Proven experience in technical leadership and people management.

- Strong understanding of SaaS / PaaS architectures.

- Excellent communication and customer-facing skills.

- Experience working in client-driven / delivery environments.

Good to Have :

- Prior exposure to ITSM / ITOM / Workflow automation tools.

- Experience handling global clients.

- Any prior knowledge or exposure to ServiceNow.

What We Offer :

- Opportunity to transition into the ServiceNow ecosystem.

- Comprehensive ServiceNow training and certifications.

- Leadership role with high visibility and customer interaction.

- Collaborative work culture and career growth opportunities.