Experience : 6+ Years.

Role : Technical Lead - ServiceNow HRSD.

Location : Hyderabad.

Work Mode : On-Site.

Job Description :

We are seeking an experienced ServiceNow HRSD Technical Lead to lead the design, development, and implementation of scalable Human Resources Service Delivery (HRSD) solutions on the ServiceNow platform. The ideal candidate will possess strong expertise in ServiceNow HRSD modules, platform customization, integrations, workflows, and technical leadership.

This role requires close collaboration with HR stakeholders, business analysts, architects, and development teams to deliver enterprise-grade HR solutions that enhance employee experience and operational efficiency.

Key Responsibilities :

- Lead end-to-end implementation and enhancement of ServiceNow HRSD solutions.

- Design scalable and maintainable technical solutions aligned with business requirements and ServiceNow best practices.

- Configure and customize HR Case Management, Employee Service Center (ESC), HR Knowledge Management, Lifecycle Events, and Document Management.

- Develop and maintain complex workflows, Flow Designer solutions, business rules, UI policies, client scripts, and integrations.

- Collaborate with HR business teams to translate requirements into technical designs.

- Lead technical design reviews, code reviews, and solution governance activities.

- Integrate ServiceNow HRSD with third-party systems such as Workday, SAP SuccessFactors, Oracle HCM, Azure AD, and other enterprise applications.

- Mentor and guide developers, providing technical leadership and best practice recommendations.

- Support platform upgrades, release management, and deployment activities.

- Troubleshoot and resolve complex technical issues within the ServiceNow ecosystem.

- Ensure platform security, compliance, and performance standards are maintained.

- Participate in estimation, planning, and architectural discussions for new initiatives.

Mandatory Skills :

- ServiceNow HR Service Delivery (HRSD).

- HR Case Management.

- Employee Service Center (ESC).

- Lifecycle Events.

- Flow Designer.

- Service Catalog.

- IntegrationHub.

- Business Rules, Client Scripts, UI Policies.

- ServiceNow Platform Development.

- JavaScript.

- REST/SOAP API Integrations.

- Scoped Applications.

- Update Sets and Application Deployment.

- Agile/Scrum Methodology.

Preferred Skills :

- Workday Integration.

- SAP SuccessFactors Integration.

- ServiceNow Employee Center Pro.

- Virtual Agent.

- Performance Analytics.

- HR Knowledge Management.

- Service Portal.

- CMDB and CSDM Understanding.

- SSO, LDAP, Azure AD Integrations.

Required Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or related field.

- 6+ years of ServiceNow platform experience.

- 3+ years of hands-on HRSD implementation experience.

- Strong expertise in ServiceNow scripting and platform customization.

- Proven experience leading technical teams and enterprise implementations.

- Excellent communication and stakeholder management skills.

Certifications (Preferred) :

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Application Developer (CAD).

- ServiceNow Certified Implementation Specialist HR Service Delivery (CIS-HR).

- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (Preferred).