Technical Lead - ServiceNow

Job Title : Technical Lead/Architect - ServiceNow GRC / IRM.

Job Type : Remote.

Experience : 7+year's.

Job Description :

This role requires in-depth technical knowledge of ServiceNow IRM modules, architecture design, and integration with broader enterprise risk systems.

You will work closely with risk stakeholders, security teams, and developers to deliver secure, scalable, and audit-compliant GRC/IRM solutions.

Key Responsibilities :

- Architect and design enterprise-grade ServiceNow GRC/IRM solutions that align with

compliance, risk, and security requirements.

- Lead end-to-end implementation of Policy and Compliance Management, Risk Management,

Audit Management, Vendor Risk Management (VRM), and Business Continuity Planning (BCP).

- Define technical architecture for authority documents, control frameworks, risk registers, issues, indicators, and treatment plans.

Platform Development & Configuration :

- Develop and configure complex workflows, risk scoring models, issue response plans, and audit trails.

- Customize modules using Business Rules, Script Includes, UI Policies, Client Scripts, Notifications, ACLs, and Scoped Apps.

- Implement automated evidence collection, control attestations, and advanced risk calculations.

- Create and maintain dashboards, Performance Analytics reports, and compliance scorecards.

Integrations :

- Integrate GRC/IRM with third-party platforms such as Archer, SAP GRC, Workiva, Rapid7, ServiceNow SecOps, CMDB, and external audit tools.

- Utilize Integration Hub, REST/SOAP APIs, and MID Server for secure and reliable data exchange.

Governance & Best Practices :

- Define and enforce platform governance, including security models, encryption, data access controls, and platform performance optimization.

- Implement risk and control lifecycle automation, utilizing Predictive Intelligence, AI Search, and Virtual Agent (if applicable).

- Ensure compliance with data privacy regulations (e.g., GDPR, HIPAA, SOX, ISO 27001, NIST).

Leadership & Delivery :

- Lead cross-functional teams, conduct code reviews, and ensure delivery quality.

- Work with stakeholders across security, compliance, legal, audit, and vendor management

functions.

- Participate in Agile ceremonies, roadmap planning, design reviews, and platform upgrades.

Required Skills & Qualifications :

- Strong knowledge of GRC/IRM data models, risk scoring, risk acceptance workflows, and

compliance frameworks (e.g., NIST, ISO, SOX).

- Proficient in JavaScript, Glide APIs, Scoped Applications, Security Controls, and complex

business logic development.

- Strong hands-on experience with Audit Management, Risk Indicators, Policy Lifecycle, and

Control Testing automation.

- Solid experience designing secure multi-entity/multi-department IRM programs in

ServiceNow.

Preferred Certifications :

- ServiceNow CIS - GRC / IRM - Highly Preferred.

- ServiceNow Certified Application Developer - Preferred.

- ITIL v4, CISA, CISSP, or CRISC - Nice to Have.

Soft Skills :

- Excellent verbal and written communication.

- Ability to distill complex regulatory and security concepts into technical workflows.

- Analytical mindset with proactive problem-solving skills.