Job description :

Customer Success Services-Oracle SAAS - Fusion HCM Technical Lead

We are looking for Oracle Fusion HCM Technical Lead with Overall 7 to 20 years of IT experience with at least 8 years of Fusion experience and remaining years of HCM domain experience in Oracle EBS. The selected candidates should be able to relocate to any one of the work locations

- Expected to have very good functional & technical experience/knowledge in Oracle HCM Cloud Core HR, UK Payroll, Absence, Time & Labour, Talent Management, Benefits, Compensation, Security, Workflow modules and Oracle HCM Cloud Technical skills are Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, PBL), HCM Extract..

- Position is for a Support Analyst with a background in Oracle SAAS Suite of products

- Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

- The key skills put to use on a daily basis are high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

- Should have worked in 3 or more Oracle HCM Cloud implementation or support projects as a Techno Functional consultant.

- As a Techno Fictional Functional consultant should have experience in implementing & Supporting Oracle HCM Cloud modules - Core HR, UK Payroll, Absence, Talent Management, Compensation and Benefits.

- Should have hands exp. in Fast Formula, BI & OTBI Reports, Value Set, UDT and Personalization.

- Should have exp. in workflow configuration using BPM.

- Strong technical knowledge in Oracle HCM Cloud security setup is desired.

- Should have Experience/Knowledge in Reporting, Data Migration and Interface/Integration development using HDL, PBL, HCM Extract, BIP, Web Service etc.

- Should have exp. in client facing role and must have worked on Req. Gathering, Product Workshop & Demo, CRP, UAT etc.

- Should have excellent communication, Project/stakeholder/team management skills and experience.

- Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.

- The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems.

- The key skills put to use on a daily basis are high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

- Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios

- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.

- Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis

- Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts

- Conduct training and knowledge sharing sessions

- Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.

- Should have knowledge of localizations

- Knowledge on Security setup would an added advantage.

- Must have very good communication skills , Must be a team player, willing to learn new technologies