Technical Lead - IT Operations

RESPONSIBILITIES

- Routine Operations : Conducting routine maintenance and repairs, monitoring system performance, trouble shooting problems and analyzing data to identify areas for improvement.

- Infrastructure management : Overseeing servers, networks, storage, and cloud services to ensure they are running efficiently and securely.

- Diagnostics and Validation : Diagnosing and resolving technical issues to minimize downtime, including managing help desks and service desks. Analyzing data to identify areas of improvements for customer engagement.

- System maintenance : Applying patches, performing updates, and ensuring all systems are protected against threats.

- Security and compliance : Implementing security measures, managing firewall configurations, and ensuring compliance with regulations.

- Strategic planning Support : Developing IT strategies, managing budgets, and ensuring that technology aligns with business goals.

- Disaster recovery : Creating and executing disaster recovery and business continuity plans.

REQUIREMENTS (preferable):

- Relevant Management certification may be required.

- Prior Similarity in Experience.

- Strong Skills (Technical, Diagnostic & Troubleshooting)

- Strong leadership and organizational abilities.

- Willingness to build professional relationships with staff and clients.

- Excellent communication, motivational, and interpersonal skills.

TECH STACK EXPERIENCE :

1. Familiarity with server-side programming languages including Java/ Python

2. Database and cache : Working knowledge of SQL/No-SQL and database technologies (Cassandra, SQL Server & Druid)

3. Server : Experience working with Nginx or Apache servers with a solid background in Linux

4. Testing : Experience with TDD (Test Driven Development) and writing robust Unit Test cases

5. CI/CD Automation experience with tools like Git, Maven, Jenkins & Azure DevOps is nice to have.

6. Experience with AWS or other cloud environments