Description :

Role : Permanent/ Full time

Experience : 7+ years

Location : Noida/ Gurgaon/ Pune/ Bangalore

Shift : 1:30 PM to 11:30 PM (10 Hours Shift. Also depends on the project/work dependencies)

Working Days : 5 days

Work Mode : Hybrid( 2 days WFO)

Roles/ Responsibilities :

1. This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX. This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX.

2. Must have done min. 3-5 projects in Dialogflow

3. Lead and manage the full lifecycle of CCAI projects from initiation to deployment and post-implementation support.

4. Delivering Google CCAI solutions, with significant expertise in both CCAI Agent Assist and Dialogflow (ES/CX).

5. Integrate Dialogflow solutions with various channels (e.g., Genesys, Twilio, Google Contact Center AI Partner Integrations)

Mandatory Skills :

- Chatbot development, Voicebot both

- Conversational AI Platforms- Google DialogFlow. Should have done min. 3-5 projects on CCAI/ Dialogflow platform.

- ADK, Playbooks, Troubleshooting, CCAI, CX Studio, Agent Assist.

- Development, Integration and Implementation of CCAI/ Google Dialogflow projects.

- Natural Language Processing, Python/ Node.JS

- Design, develop and implement cloud-based Conversational AI solutions.

- Client Management along with individual contributor.

- Team handling, Stakeholder Management