Hiring : Technical Analyst - IT Support.

Location : Gurgaon.

Experience : 5 years (Relevant : 2+ years).

Notice Period : Immediate to 15 days.

Duration : 6 months (Extendable).

Work Schedule : 5 days in-office, IST shift.

Role Overview :

We are looking for a skilled Technical Analyst to provide hands-on IT support, troubleshoot desktop environments, and ensure seamless business operations.

The ideal candidate will have expertise in Citrix, Office 365, Intune, SCCM, Zoom, and MS Outlook, along with strong problem-solving and client-focused communication skills.

Key Responsibilities :

- Deliver effective solutions for hardware and software issues, managing escalations while adhering to SLAs.

- Troubleshoot Windows 11, macOS, VPN, Internet, and Intranet issues efficiently.

- Provide support for Citrix XenDesktop/XenApp, Intune, SCCM, and Office 365 environments.

- Administer video conferencing tools such as Zoom and Polycom devices.

- Maintain high-quality customer service, demonstrating excellent written and verbal communication.

- Exhibit flexibility during peak periods, re-prioritizing tasks to ensure timely resolution.

Required Skills & Qualifications : .

- 2+ years of hands-on experience in Technical Support for IT infrastructure.

- Strong knowledge of Windows group policies, TCP/IP, LAN/WAN, VPN, and office applications.

- Familiarity with Citrix, Intune, SCCM, Office 365, Zoom, and MS Outlook.

- IT certifications like MCP, MCSE, CCNA are advantageous; ITIL certification preferred.

- Ability to work collaboratively in a fast-paced environment and manage change effectively.

Why Join :

- Opportunity to work on diverse IT infrastructure projects.

- Collaborative and dynamic team environment.

- Enhance expertise in enterprise IT systems and technical support operations.