Techberryinfotech - Monitoring Head - APM

Description :

About the job :

Monitoring Head (APM Monitoring )

Experience : 1012 Years

Location : Ghansoli Mahape

We are seeking a highly experienced and strategic Monitoring Head to lead our Application and Infrastructure Performance Management (APM) and Observability initiatives.

This is a senior leadership role requiring deep technical expertise in Dynatrace and a proven ability to manage and mentor high-performing engineering teams.

The successful candidate will be responsible for defining the enterprise-wide monitoring strategy and ensuring the optimal performance and availability of critical business applications.

Key Responsibilities :

Strategy and Technical Leadership :

- Define and execute the long-term enterprise strategy for Observability, covering APM, Real User Monitoring (RUM), Synthetic Monitoring, Infrastructure Monitoring, and AIOps adoption.

- Serve as the organizational Subject Matter Expert (SME) for Dynatrace, overseeing its large-scale deployment, configuration, administration, and integration across various environments.

- Guide teams in advanced configuration of monitoring solutions, including custom dashboards, business transactions, alerting policies, and extensions to satisfy complex business and SRE requirements.

- Define best practices for monitoring modern cloud-native architectures, including AWS/Azure services, Kubernetes clusters, and microservices.

- Oversee the administration and maintenance of all monitoring platforms, including Dynatrace, AppDynamics, New Relic, Splunk, and integrations with ITSM tools like ServiceNow.

Team Management and Operations :

- Lead, mentor, and manage a team of APM/Observability Engineers, promoting technical excellence, accountability, and continuous improvement.

- Be responsible for performance reviews, talent development, hiring, and providing tool-based training and knowledge transfers to team members.

- Establish and enforce ITIL-aligned operational processes for monitoring administration, platform upgrades, patching, incident response, and SLA adherence.

- Drive a proactive culture by championing the use of monitoring data (metrics, logs, traces) for deep performance analysis, incident prevention, and efficient Root Cause Analysis (RCA).

- Ensure the team operates effectively within an Agile framework, managing sprint goals, project deliverables, and complex operational tasks simultaneously.

Collaboration and Governance :

- Collaborate closely with development, infrastructure, and business teams to successfully onboard and hand over new monitoring solutions for critical applications.

- Manage licensing, billing, tool renewal processes, and user access management for monitoring tools.

- Ensure all technical procedures, architectural designs, and user guides are documented and maintained as part of governance standards.

Required Qualifications :

- Experience : 10 to 12 years of overall experience in IT Operations, Application Performance Management (APM), or Observability Engineering.

- Leadership : Demonstrable experience in managing, leading, and mentoring technical engineering teams.

- Core Technical Skills : Mandatory strong hands-on expertise with Dynatrace (SaaS or Managed) is essential.

- APM Tooling : Strong knowledge of other APM tools such as AppDynamics and New Relic.

- Platforms : Strong working knowledge of Linux and Windows OS, Cloud concepts, Splunk, and ITSM integration (ServiceNow).

- Education : Bachelors or Masters degree in Computer Science, Engineering, or a related field.

Preferred Certifications (Highly Valued) :

- Dynatrace Professional, Associate, or Expert Certifications

- AppDynamics Certified Implementation Professional

- New Relic Full Stack Observability Practitioner

- ServiceNow Certified System Administrator