Description :

About the job :

We are hiring on behalf of our client Surfinmeta Bharat, a leading IT services and digital solutions company providing cutting-edge technology services and innovative solutions to empower businesses. They deliver advanced IT infrastructure, cloud solutions, and digital transformation services across multiple industry verticals.

Role Overview :

Department : IT Operations & Technical Support

Reporting To : IT Operations Manager

Experience : 4 to 5 years

Employment Type : Full-time

Location : Ahmedabad, Gujarat GIFT City

Notice Period : Immediate joiners preferred

The Tech Support Engineer will provide comprehensive technical support to internal teams, ensuring seamless operations of critical infrastructure, servers, networks, and endpoints.

This role requires strong fintech domain knowledge combined with hands-on expertise in infrastructure troubleshooting and resolution.

Key Responsibilities :

Infrastructure & Server Management :

- Monitor and maintain server health, uptime, and performance across on-premises and cloud environments

- Diagnose and resolve server-related issues including hardware failures, disk space management, and service outages

- Perform routine server maintenance, updates, patches, and security configurations

- Manage backups, disaster recovery procedures, and ensure business continuity

Network & Connectivity Support :

- Troubleshoot network connectivity issues affecting user productivity

- Configure and maintain network devices (routers, switches, firewalls)

- Monitor network performance, bandwidth utilization, and identify bottlenecks

- Support VPN, remote access, and secure connectivity for distributed teams

Endpoint & End-User Support :

- Provide L1/L2 technical support for laptop, desktop, and mobile device issues

- Resolve hardware failures, software conflicts, and performance optimization

- Install, configure, and manage operating systems and applications

- Maintain IT asset inventory and hardware lifecycle management

Fintech-Specific Support :

- Understand fintech application requirements and infrastructure dependencies

- Support compliance and security-related infrastructure configurations

- Maintain awareness of fintech regulatory requirements and data protection standards

- Troubleshoot issues specific to payment systems, lending platforms, and financial applications

Documentation & Process Improvement :

- Create and maintain technical documentation, runbooks, and troubleshooting guides

- Document recurring issues and implement preventive solutions

- Contribute to continuous improvement of IT support processes

- Support knowledge transfer and team training initiatives

Security & Compliance :

- Adhere to IT security policies, data protection regulations, and audit requirements

- Support security patches and vulnerability management

- Maintain confidentiality of sensitive financial and customer data

- Assist with compliance audits and regulatory assessments

Required Qualifications :

Experience & Technical Skills :

- 4 to 5 years of hands-on experience in IT technical support or infrastructure management

- Strong expertise in server administration and troubleshooting (Windows/Linux)

- Advanced proficiency in network troubleshooting (TCP/IP, DNS, DHCP, firewalls)

- Experience with endpoint management (laptops, desktops, mobile devices)

- Fintech or BFSI domain knowledge Understanding of financial systems, payment platforms, or lending applications

- Experience with cloud platforms (AWS, Azure, GCP) is highly desirable

- Knowledge of backup and disaster recovery procedures

- Familiarity with ticketing systems (Jira) and IT service management

Soft Skills :

- Excellent troubleshooting and problem-solving abilities

- Strong communication skills with technical and non-technical stakeholders

- Patient and customer-focused approach to end-user support

- Ability to prioritize multiple issues and manage under pressure

- Self-motivated with strong attention to detail

Education :

- Bachelor's degree in IT, Computer Science, Engineering, or related field

- ITIL Foundation certification is an advantage.

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