BMC Helix ITSM Administrator :

We are seeking an experienced and self-driven BMC Helix ITSM Administrator to join our ITSM operations team.

The ideal candidate will have extensive experience in administering, customizing, and supporting BMC Helix ITSM (both SaaS and On-Premise), with a strong understanding of multi-tenancy platforms, BMC modules, and workflow configurations.

Key Responsibilities :

- Provide L2-level support and administration for BMC Helix ITSM (SaaS/On-Premise).

- Collaborate with stakeholders to gather requirements, prepare documentation, and design custom workflows and integrations.

- Administer and customize the latest version of BMC Helix, including multi-tenant environments.

- Debug, troubleshoot, and fix issues related to BMC Helix modules and workflows.

- Utilize BMC Developer Studio for application customization and workflow development.

- Design and develop custom BMC ARS applications as per project needs.

- Configure ITSM modules such as Incident Management (IM), Problem Management (PM), Change Management (CM), Service Request Management (SRM), Service Catalog, Knowledge Management (KM), Release Management (RM), and CMDB.

- Develop and update service catalog items in Digital Workplace Advanced (DWPA).

- Build and manage Business Workflows within BMC Helix.

- Generate insightful reports using Helix Dashboards/Smart Reporting.

- Create and execute test cases for validating workflow integrity and performance.

- Manage and upload foundation data across environments.

Optional/Preferred Skills :

- Experience integrating BMC Helix with third-party ITSM tools (e.g., ServiceNow, ManageEngine).

- Proficiency in data migration from legacy systems like Remedy.

- In-depth knowledge of the BMC Helix Discovery module.

- Development experience in DWP 21.3+.

- Strong experience in Helix CMDB, including data modeling, reconciliation jobs, and integrations.

- Integration expertise using REST APIs and Web Services.

- Ability to automate workflows, business rules, and processes within Helix.

- Bachelor's Degree in Computer Science, Information Systems, or related field.

- 7+ years of hands-on experience in BMC ITSM/Helix administration and support