TECEZE - Desktop & Network Support Engineer

We are looking for an experienced and proactive Desktop & Network Support Engineer to provide hands-on support for IT infrastructure, ensuring minimal downtime and maximum performance for end users.

The ideal candidate will have over 4 years of experience supporting desktops, networks, hardware, and enterprise tools in a corporate environment.

Key Responsibilities :

- Provide technical support for Windows/Mac desktop and laptop systems, including installation, configuration, and troubleshooting.

- Manage end-user issues related to hardware, OS, software, and peripherals (printers, scanners, etc.).

- Perform regular system maintenance and updates, including antivirus and patch management.

- Troubleshoot and resolve LAN/WAN, Wi-Fi, DNS/DHCP, IP conflicts, and basic routing issues.

- Monitor network performance and escalate issues when required.

- Maintain and configure routers, switches, firewalls (basic level), and access points.

- Handle installation, maintenance, and upgrades of IT hardware including desktops, laptops, and network devices.

- Maintain inventory of assets and track lifecycle of equipment.

- Install, configure, and troubleshoot licensed business applications and productivity tools (MS Office, Outlook, VPN, etc.).

- Ensure endpoint security compliance including antivirus, patching, and access controls.

- Manage user accounts, password policies, and group policies via Active Directory and Office 365.

- Set up and maintain secure remote access (VPN, MFA, etc.).

- Maintain logs of issues and resolutions using ticketing systems (e.g., ServiceNow, Jira, Freshservice).

- Document procedures, guides, and knowledge base articles for recurring issues.

- Assist in IT audits and compliance documentation when required.

Required Skills & Qualifications :

- 4+ years of experience in desktop support and basic network troubleshooting.

- Strong hands-on knowledge of Windows OS (7, 10, 11), Active Directory, Office 365, and common enterprise tools.

- Working knowledge of network protocols, routers, switches, and TCP/IP troubleshooting.

- Experience with ticketing systems, ITIL processes, and SLA adherence.

- Good understanding of cybersecurity hygiene, backup protocols, and endpoint protection.

- Excellent problem-solving and interpersonal skills.

- Ability to work independently and handle multiple support requests efficiently.

Preferred Certifications :

- CompTIA A+ / Network+

- Microsoft Certified: Modern Desktop Administrator Associate

- CCNA

- ITIL Foundation