Preferred Industry : Insurance

Eligibility : Only male candidates

Role Overview :

We are seeking a Team Leader for Application Support responsible for overseeing the day- to-day operations and technical support of critical insurance applications. This role ensures smooth functionality by troubleshooting issues, managing user access, collaborating with development teams, and implementing updates while maintaining a deep understanding of insurance business processes and compliance requirements. The successful candidate will act as the primary point of contact for application-related issues within the insurance domain.

Key Responsibilities :

Incident Management :

- Prioritize, diagnose, and resolve application issues reported by users, including complex technical problems, by analyzing error logs and collaborating with development teams to identify root causes.

Application Monitoring :

- Actively monitor application performance, identify potential issues through system alerts, and implement preventative measures to maintain system stability and uptime

User Support :

- Provide technical support to end users through training, troubleshooting guidance, and addressing application-related queries.

Change Management :

- Lead the implementation of application updates, patches, and new features, ensuring thorough testing and minimal disruption to users.

Documentation :

- Maintain comprehensive technical documentation, including user guides, troubleshooting procedures, and knowledge base articles.

Team Leadership :

- Manage a team of application support analysts, assigning tasks, coaching team members, and ensuring efficient issue resolution.

Collaboration :

- Work closely with cross-functional teams such as development, business analysts, and IT infrastructure to identify and implement application improvements.

Compliance :

- Ensure application operations adhere to regulatory requirements and industry standards within the insurance sector.

Required Skills and Experience :

Technical Expertise :

- Strong understanding of core insurance applications (policy administration, claims management, underwriting systems), database technologies (SQL), Postman , API and programming languages relevant to the insurance industry.

Problem-solving :

- Excellent analytical skills to diagnose complex technical issues and develop effective solutions.

Communication :

- Clear and concise communication skills to interact effectively with users, stakeholders, and technical teams.

Leadership :

- Ability to lead and motivate a team of application support analysts.

Insurance Domain Knowledge :

- Deep understanding of insurance business processes, product lines, and regulatory compliance requirements.

ITIL Framework :

- Familiarity with ITIL practices for incident management, change management, and knowledge management.