Team Lead - Software Quality Assurance

Description :

Roles & Responsibilities :

Quality Strategy & Process Setup :

- Create and follow the best QA practices for our hospitality SaaS products.

- Set up manual and automation testing systems from the ground up.

- Manage the full QA process - from understanding requirements to testing and final sign-off before release.

Team Leadership & Management :

- Lead and support the QA team members in their day-to-day work.

- Organize training to help the team improve their skills.

- Manage team workload and assign tasks effectively across different projects.

Testing & Execution :

- Read product and technical documents to plan testing.

- Write detailed test plans, test cases, and checklists.

- Manage all testing stages including regression, smoke, and sanity tests.

- Verify fixes and issues after updates go live.

Tool & Workflow Management (ClickUp) :

- Use ClickUp or similar tools to manage test cases, bugs, and team tasks.

- Define rules for bug severity and manage the bug tracking process.

Automation (Optional but Preferred) :

- Automate repetitive tests like regression or smoke tests.

- Use tools such as Selenium, Cypress, or Playwright if possible.

Cross-Team Collaboration :

- Work closely with Product Managers, Developers, and Support teams.

- Be the final checkpoint for product quality before release.

Reporting & Metrics :

- Track QA performance number of bugs, test coverage, and more.

- Share regular updates and reports with leadership.

Key Skills Needed :

- Experience leading QA teams and setting up QA processes.

- Strong knowledge of SaaS products and manual testing.

- Some experience with test automation tools is preferred.

- Comfortable using tools like ClickUp, JIRA, or similar.

- Good at problem-solving and attention to detail.

- Strong communication and teamwork skills.

Requirements :

- 8 - 10 years of overall QA experience in B2B SaaS companies.

- 3 - 5 years in a QA lead or manager role.

- Hands-on experience with manual testing, UI/UX testing, and API testing.

- Knowledge of automation tools like Selenium, Cypress, or Playwright (preferred).

- Experience using project management tools like ClickUp or JIRA.

- Good written and spoken communication skills.