Job Description:

Key Responsibilities:

- Administer and support Microsoft 365 collaboration platforms and services.

- Configure, manage, and troubleshoot Microsoft Teams, Exchange Online, SharePoint Online, and OneDrive environments.

- Manage user accounts, groups, licenses, and access controls through Microsoft Entra ID (Azure AD).

- Support collaboration, messaging, conferencing, and document management solutions.

- Monitor system performance, availability, and service health across Microsoft 365 workloads.

- Implement security, compliance, and governance policies for collaboration platforms.

- Assist in migration, deployment, and modernization projects involving Microsoft collaboration technologies.

- Support end-user adoption initiatives and provide technical guidance on collaboration tools.

- Perform incident management, root cause analysis, and issue resolution.

- Collaborate with security teams to ensure adherence to organizational and regulatory requirements.

Technical Stack:

- Microsoft 365 Administration: Microsoft 365 Administration Center, Microsoft Teams Administration, Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Viva (Exposure Preferred)

- Identity & Access Management: Microsoft Entra ID (Azure Active Directory), Conditional Access Policies, Multi-Factor Authentication (MFA), Single Sign-On (SSO), Role-Based Access Control (RBAC), Identity Governance

- Messaging & Collaboration: Teams Meetings and Voice Services, Teams Channels and Governance, Exchange Online Mail Flow Management, Shared Mailboxes, Distribution Lists, Collaboration and Content Sharing

- Security & Compliance: Microsoft Purview, Data Loss Prevention (DLP), Information Protection, Retention Policies, eDiscovery, Defender for Office 365, Compliance Manager