Tata Tele - Team Member - Application Operations & Support

Description :

Key Responsibilities :

Application Operations & Support :

- Monitor, manage, and maintain business-critical applications ensuring high availability and reliability.

- Perform daily health checks, job monitoring, and incident resolution within defined SLAs.

- Troubleshoot application and integration issues; perform root cause analysis (RCA) for recurring problems.

- Coordinate with development and infrastructure teams for issue resolution and release deployments.

- Participate in application deployments, upgrades, and patch management activities.

- Manage batch jobs, application logs, and process automation tasks.

Incident, Change, and Problem Management :

- Log, track, and resolve incidents and service requests through ITSM tools (e.g., ServiceNow, Remedy, Jira).

- Ensure proper documentation and escalation of incidents as per defined processes.

- Participate in post-incident reviews and contribute to continuous improvement initiatives.

- Assist in implementing change management processes for production and non-production systems.

Monitoring & Performance Management :

- Utilize monitoring tools to proactively identify performance or stability issues.

- Work closely with application owners to ensure system tuning and optimization.

- Maintain and support integration points between applications, middleware, and databases.

Documentation & Compliance :

- Maintain runbooks, configuration documents, SOPs, and support knowledge bases.

- Ensure adherence to security, audit, and compliance standards for applications and environments.

- Support internal and external IT audits by providing evidence and documentation.

Collaboration & Stakeholder Management :

- Work with cross-functional teams including development, QA, infrastructure, and business users to support releases and application enhancements.

- Communicate clearly with end-users and stakeholders on incident status, impact, and resolution.

Required Qualifications & Skills :

- Bachelors degree in Computer Science, Information Technology, or a related discipline.

- 3- 7 years of experience in IT Application Support / Application Operations / Production Support.

- Hands-on experience supporting enterprise applications (custom-built or off-the-shelf).

- Strong understanding of application architecture, databases (SQL/Oracle), APIs, and middleware.

- Experience with monitoring tools (e.g., AppDynamics, Dynatrace, SolarWinds, Nagios, Splunk).

- Familiarity with ITIL processes (Incident, Problem, and Change Management).

- Basic understanding of scripting (PowerShell, Python, or Shell) for automation.

- Exposure to Windows/Linux server environments, cloud applications (Azure/AWS), and networking fundamentals.

- Strong analytical, troubleshooting, and communication skills.

Preferred / Nice-to-Have Skills :

- Experience in banking, telecom, or large-scale enterprise application ecosystems.

- Knowledge of CI/CD pipelines, DevOps tools, and automation frameworks.

- Experience working with microservices or containerized environments (Docker, Kubernetes).

- Exposure to ServiceNow or similar ITSM tools