- Monitor application performance, availability, and system health

- Provide L2/L3 application support for production issues and user queries

- Respond to and resolve incidents, service requests, and operational issues within defined SLAs

- Perform root cause analysis (RCA) and support problem management initiatives

- Coordinate with development, database, infrastructure, and vendor teams for issue resolution

- Support application deployments, patches, and configuration changes

- Maintain application documentation, SOPs, and operational runbooks

- Ensure compliance with security policies and operational standards

- Participate in on-call support and planned maintenance activities

Required Skills & Qualifications :

- 2-5 years of experience in IT Application Support / Application Operations

- Strong understanding of application architecture and production support processes

- Experience with incident, change, and problem management (ITIL-based processes)

- Working knowledge of databases (SQL) for basic troubleshooting and analysis

- Familiarity with application monitoring tools and log analysis

- Good understanding of Windows/Linux environments

- Strong analytical and troubleshooting skills

- Good communication skills and ability to work in a team-oriented environment

Preferred Skills :

- Experience supporting enterprise or business-critical applications

- Exposure to cloud platforms (AWS, Azure, GCP)

- Knowledge of CI/CD pipelines and release management

- ITIL certification or ITIL process exposure