System Support Analyst for consulting firm.

Key Responsibilities :

- Act as the first point of contact for application/product-related issues and user queries.

- Run SQL queries, manage data loads, and perform data manipulations for reporting.

- Troubleshoot software, application, and connectivity issues including client FTP sites.

- Follow support procedures, escalate issues as needed, and document resolutions.

- Contribute to automation and process improvements.

Required Skills & Qualifications :

- Bachelors degree or equivalent experience.

- Strong knowledge of Microsoft SQL, Windows Server, IIS, and basic networking.

- Excellent problem-solving and communication skills.

- Ability to multitask, prioritize, and work in a dynamic environment.

- Customer-focused with strong attention to detail.

Preferred Qualifications :

- Experience in application support within Employee Benefits domain.

- Familiarity with automation/scripting tools.

- Strong collaboration and adaptability in a fast-paced setting.