Developing and Customizing

- Creating and modifying ServiceNow applications and modules to meet specific business requirements including Incident Management Change Management Problem Management and Service Requests

Configuration

- Configuring tables fields relationships workflows forms and scripts within ServiceNow to support business processes

Coding

- Writing code JavaScript Glide API etc to extend ServiceNow functionalities and create custom solutions

Testing and Debugging

- Testing and debugging code identifying and resolving errors in the ServiceNow configuration

Collaboration

- Working with business analysts stakeholders and other team members to understand requirements and develop solutions

Documentation

- Writing technical documentation for all aspects of the ServiceNow implementation

Maintenance and Upgrades :

- Maintaining and upgrading the ServiceNow platform and its applications

Required Skills :

- ServiceNow Expertise with strong understanding of the ServiceNow platform in Portals Integration functionalities

- Programming Languages Proficiency in JavaScript SQL and other relevant programming languages

- Web Development Knowledge of web development principles and technologies

- Problem Solving Ability to identify and resolve technical issues and troubleshoot errors

- Communication Skills Effective communication skills to collaborate with stakeholders and document technical solutions

- ITIL Framework Understanding of ITIL Information Technology Infrastructure Library frameworks and best practices

Additional Responsibilities :

- Process Analysis and Optimization Analyzing and optimizing business processes within ServiceNow

- Data Management Managing data within ServiceNow ensuring data integrity and efficient retrieval

- User Training and Support Providing training and support to users on the ServiceNow platform

- Quality Assurance Ensuring the quality and reliability of the ServiceNow solution through testing and quality assurance activities