Description :

Roles and Responsibilities :

- Monitor Active Directory and Exchange environments, ensuring system health and promptly remediating issues.

- Manage Active Directory global forests, including Group Policy Objects (GPOs), site and service replication, OU structures, and trust relationships.

- Troubleshoot Microsoft Windows Server operating system events and perform remediation according to established change control procedures.

- Review and resolve Windows Server network connectivity alerts within required SLAs to prevent production outages.

- Ensure all Windows Server operating systems are properly patched, secure, and compliant with organizational standards.

- Review vulnerability scan results and remediate findings to maintain compliance with security requirements.

- Work closely with InfoSec teams to maintain virus-free, secure operating systems across the environment.

- Implement project work related to operating system upgrades, application updates, and infrastructure enhancements.

- Adhere strictly to organizational Change Control procedures when performing system modifications.

- Create and maintain service tickets, change requests, and knowledge base documentation with clear, detailed technical information to support IT governance.

- Participate in on-call rotations, providing after-hours support as required.

Required Skills and Qualifications :

- Strong experience with Active Directory, GPOs, DNS, DHCP, and related services.

- Proficiency with Microsoft Windows Server OS administration and troubleshooting.

- Familiarity with Exchange administration and enterprise messaging platforms.

- Understanding of patch management, vulnerability scanning, and remediation practices.

- Knowledge of network fundamentals and connectivity troubleshooting.

- Ability to write thorough technical documentation and follow structured processes.

- Strong problem-solving skills and ability to work independently or in a team environment.