System Administrator

Job Description :

Responsibilities :

- Provide advanced technical support to internal employees across distributed locations (NY, VA, and Chennai).

- Educate end-users on maximizing technology usage and improve tech adoption.

- Perform device provisioning, desktop imaging, software installations, and manage networking hardware.

- Monitor systems proactively using tools to identify and resolve performance issues.

- Ensure high availability and reliability of systems and applications through best practices.

- Manage infrastructure changes aligned with enterprise architecture and business continuity standards.

- Administer and support Microsoft 365 environments including Exchange Online, Teams, and SharePoint.

Requirements :

- Bachelors degree in Computer Science, Information Technology, or a related field.

- 5+ years of experience in systems administration with deep expertise in Microsoft 365 and Azure AD.

- Hands-on knowledge of MDM tools like Microsoft Intune/Endpoint Manager and identity/access management.

- Experience with ITIL-based incident/change management and troubleshooting Exchange scenarios.

- Strong interpersonal and communication skills with a patient, empathetic, and user-focused approach.

- Familiarity with both Windows and Mac environments; knowledge of Cisco Meraki, AirWatch, Atlassian, and NICE logging tools is a plus.

- Relevant certifications in Microsoft technologies or ITIL are preferred.