Job Description :

Role : RPGLE Production Support Engineer

Position : RPGLE Production Support Engineer

Experience : 4+ Years

Location : Pune / Bangalore / Noida

Work Mode : 5 Days Work from Office (Mandatory from Client Location)

Role Overview :

We are looking for an experienced RPGLE Production Support Engineer to support and maintain critical IBM i (AS/400) applications. The ideal candidate should have strong experience in RPGLE application support, incident management, troubleshooting, and production monitoring in a 24x7 support environment.

Key Responsibilities :

- Provide production support for RPGLE-based applications running on IBM i (AS/400) systems.

- Monitor application performance and proactively address production issues.

- Analyze, troubleshoot, and resolve application incidents, defects, and performance bottlenecks.

- Perform root cause analysis (RCA) and implement preventive measures.

- Work closely with development, infrastructure, and business teams to resolve production issues.

- Support batch job monitoring, job scheduling, and production deployments.

- Handle service requests, incidents, and change management activities as per SLAs.

- Maintain support documentation, troubleshooting guides, and operational procedures.

- Participate in on-call and shift support activities.

Required Skills :

- 4+ years of hands-on experience in RPGLE Production Support.

- Strong knowledge of IBM i (AS/400) platform.

- Experience with RPGLE, CLLE, DB2/400, SQL, Query/400.

- Good understanding of batch processing, job scheduling, and production monitoring.

- Experience in incident management, problem management, and change management processes.

- Ability to perform log analysis, troubleshooting, and root cause analysis.

- Familiarity with ticketing tools such as ServiceNow, Remedy, or similar.

- Strong communication and stakeholder management skills.

Preferred Skills :

- Knowledge of ITIL processes.

- Exposure to banking, financial services, insurance, or retail applications.

- Experience working in a 24x7 production support environment.

Shift & Work Requirements :

- 5 Days Work from Office is mandatory from the client location.

- Night Shift Requirement : 1 week every month, including weekends.

- Shift Allowance : Applicable during the assigned night shift week.