SWIFT Gateway Support Engineer

Job Title : SWIFT Gateway Support Engineer

Experience : 48 Years (with strong background in SWIFT gateway operations, troubleshooting, and integrations)

Job Description :

We are seeking a skilled SWIFT Gateway Support Engineer to provide technical support, incident management, and integration troubleshooting for SWIFT gateway software and related infrastructure. The role requires strong problem-solving skills, proactive monitoring, and collaboration with banking, treasury, and ERP teams to ensure smooth and secure SWIFT operations.

Key Responsibilities :

- Investigate and resolve technical issues involving SWIFT gateway software, integrations, and infrastructure.

- Monitor and proactively address SWIFT gateway operations to ensure high availability and performance.

- Perform initial root cause analysis (RCA) for recurring or high-impact incidents and implement mitigation plans.

- Provide technical support for integrations with banking, treasury, or ERP systems, including interface troubleshooting and enhancements.

- Maintain incident logs, update knowledge base articles, and deliver regular status reports to stakeholders.

- Collaborate with internal teams to ensure compliance, system stability, and optimized performance.

Required Skills :

- Strong hands-on experience with SWIFT gateway software and integrations.

- Proficiency in incident management, troubleshooting, and RCA.

- Good knowledge of banking, treasury, or ERP system interfaces.

- Ability to monitor, analyze, and optimize SWIFT gateway operations.

- Strong documentation and communication skills to update logs and share reports with stakeholders.

Good to Have :

- Knowledge of payment systems, financial messaging standards (SWIFT MT/MX).

- Experience in infrastructure monitoring and automation tools.

- Exposure to security compliance and audit processes in financial systems.