Support Specialist - Payment Applications

Description :

Job Title : IMPS Payment Application Support Specialist

Location : [City, Remote, Hybrid]

Experience : 58 years

Job Type : Full-Time

About the Role :

- We are looking for a skilled IMPS Payment Application Support Specialist to manage and support our IMPS (Immediate Payment Service) payment applications.

- The ideal candidate will have strong experience in application support within banking/payment domains, ensuring high availability, smooth operations, and timely issue resolution.

- You will work closely with development teams, operations, and stakeholders to maintain a seamless payments experience.

Key Responsibilities :

- Provide end-to-end application support for IMPS payment systems.

- Monitor, troubleshoot, and resolve incidents related to payment transactions, system downtime, and application performance.

- Collaborate with development and QA teams to resolve defects and implement fixes.

- Analyze logs, transaction failures, and system alerts to identify root causes and implement preventive measures.

- Ensure timely and accurate processing of IMPS payments and other related banking transactions.

- Participate in on-call rotations for critical production support.

- Work closely with business users and stakeholders to understand requirements and support enhancements.

- Prepare and maintain support documentation, incident reports, and SLA compliance reports.

- Coordinate with third-party vendors, banking partners, and internal teams for seamless payment operations.

- Implement process improvements to enhance system reliability, efficiency, and user experience.

Technical Skills Required :

- Strong experience in IMPS payment systems or banking payment applications.

- Knowledge of payment protocols, transaction processing, and settlement procedures.

- Experience in application support tools (e.g., ServiceNow, Remedy) and monitoring solutions.

- Understanding of databases (SQL/Oracle) for transaction tracking and issue resolution.

- Familiarity with integration points, APIs, and messaging queues used in payment systems.

- Basic understanding of core banking systems and payment regulatory guidelines.

- Experience with troubleshooting, incident management, and problem-solving in production environments.

Soft Skills :

- Strong analytical and problem-solving skills.

- Ability to work under pressure and meet deadlines.

- Excellent communication skills for interacting with technical and non-technical stakeholders.

- Team player with a proactive approach to issue resolution.

Educational Qualification :

- Bachelors degree in Computer Science, Information Technology, or related field.

What We Offer :

- Exposure to large-scale payment systems and banking operations.

- Collaborative and dynamic work environment.

- Opportunity to work on critical applications impacting millions of transactions.

- Career growth in financial technology and payment domains

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updated portal : hirist.tech