Support Engineer - Splunk

Description :

The core responsibilities for the job include the following :

Platform Monitoring and Incident Handling :

- Monitor platform alerts, logs, and dashboards to proactively detect issues.

- Perform initial triage, root-cause analysis, and escalate incidents when necessary.

Operations and Maintenance :

- Execute standard operating procedures (SOPs), perform health checks, and complete routine maintenance tasks.

- Coordinate with engineering and SRE teams to resolve critical issues and maintain SLAs.

Documentation and Reporting :

- Maintain accurate documentation of issues, actions taken, and resolutions.

- Contribute to the internal knowledge base to improve future response times.

Communication and Collaboration :

- Provide timely updates to stakeholders on incident status.

- Work closely with engineering, product, and operations teams for continuous improvement.

Requirements :

- Experience : 2+ years in technical support, IT operations, or application monitoring roles.

Technical Knowledge :

- Familiarity with cloud platforms (AWS, GCP, or Azure).

- Understanding of Kubernetes basics and containerized environments is a plus.

- Good grasp of logs, monitoring tools (e. g., Grafana, Prometheus, Datadog, Splunk), and incident management workflows.

Soft Skills :

- Strong analytical, troubleshooting, and problem-solving skills.

- Excellent communication skills to collaborate across distributed teams.

Work Flexibility :

- Comfortable working on night shifts (India time) and handling on-call duties as needed.