Support Engineer - HCL Commerce

Posting title : Support Engineer - HCL Commerce

Experience : 5-8 Years

Location : Chennai/ Bangalore/ Pune/ Hyderabad/ Noida

Work mode : WFO

Primary skills : Basic HCL Commerce, Java & web technologies, log analysis & debugging, ServiceNow/Jira, good communication & problem solving

Qualification : Any Technical Degree

Roles & Responsibilities :

- Provide technical support and troubleshooting for HCL Commerce applications.

- Perform log analysis, debugging, and issue resolution.

- Collaborate with development and infrastructure teams to ensure smooth operations.

- Manage and track incidents through ServiceNow / Jira or equivalent tools.

- Document issues, solutions, and preventive measures to improve support processes.

- Ensure timely communication and resolution of client-reported problems.

Required Skills & Experience :

- 5 - 8 years of experience in HCL Commerce support or similar environments.

- Strong knowledge of Java, JSP, and web technologies.

- Experience in application log analysis and debugging.

- Familiarity with ServiceNow, Jira, or other ticketing tools.

- Strong communication, analytical thinking, and problem-solving abilities.

- Ability to work in a work-from-office (WFO) environment across multiple locations.