Support Engineer - EDI

Mandatory Skills :

- Experience with EDI mapping (EDI to XML, EDI to flat file etc.)

- Good understanding of ANSI X12 and EDIFACT standards.

- Experience with XML, flat files and spreadsheets.

- Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.

- Team player with good written and verbal communication skills.

- Analytical and problem-solving skills.

Desired Skills :

- Exposure to basic API concepts

- Exposure to basic database concepts and SQL queries.

Preferred Skills :

- Experience in B2B/EDI Support role

- Experience in Cleo Products

Key Responsibilities :

- Manage the CIC environment within Cleo B2B Cloud systems.

- Respond to incidents and/or event-driven alerts and troubleshoot customer issues.

- Investigate data related EDI issues and inform the customers with the root cause.

- Bug-fixes for the EDI translation issues identified in production.

- Trading partner on-boarding and creation of SFTP/AS2 setups.

- Work effectively with other internal departments to ensure the highest level of support for customers.

- Timely escalation of critical issues.

- Exhibit a sense of ownership of customer systems and work on issues until completely resolved.