SS&C Technologies - Systems Analyst - ERP/CRM

Overall purpose :

The Systems Analyst is responsible for analysing, designing, and implementing information solutions that improve business efficiency and productivity.

This role acts as a bridge between business problems and technology solutions by understanding user requirements, evaluating existing systems, and proposing enhancements or new systems.

Responsibilities :

- Work closely with business stakeholders to understand their needs and translate them into technical specifications.

- Analyse current systems and processes to identify areas for improvement or automation.

- Design new IT solutions, modify or enhance existing systems, and ensure alignment with

business goals.

- Liaise with third parties and other IT staff to ensure system solutions are delivered effectively.

- Conduct feasibility studies, prepare system documentation, and develop system models (e.g.,

data flow diagrams).

- Support system integration, testing, and deployment activities.

- Train system users and provide support during and after implementation.

- Monitor proactively system performance and troubleshoot issues as needed.

- Maintain the system administration

- Produce metrics from the system and create any gaps through our business intelligence tools.

- Stay up to date with technological developments and recommend new solutions or improvements.

- Look to identify end of life, ageing systems

- Continue to support mobilisation implementations as well as project implementations to maintain overall visibility of change in the team.

- End to end ownership and drive of the system analytics delivery

- Create reporting packs for the C suite re processes, data, interfaces and security.

Requirements :

- Experience with databases, data analysis, and systems integration.

- Knowledge of software development lifecycle (SDLC) and Agile or Waterfall methodologies.

- Experience with ERP or CRM systems (e.g., SAP, Salesforce).

- Certification in business analysis or systems analysis (e.g., CBAP, IIBA. APMP/Agile).

- Experience with cloud technologies or modern data platforms