Get To Know Us :

SS&C GIDS provides information processing and computer software services and products.

The Companys operating segments include financial markets, customer management, professional services, and output solutions.

SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

What You Will Get to Do :

- Oversee day-to-day production support operations, ensuring timely and effective resolution of incidents and service requests.

- Manage service level agreements (SLAs) and ensure compliance with contractual obligations.

- Coordinate with cross-functional teams to address, analyse, and resolve complex technical issues.

- Managing and maintaining ITIL standards including incidents, service requests, problems and vulnerabilities and be the point of contact for escalations.

- Lead and manage a team of IT support professionals, including (and not limited) recruitment, coaching, performance management, and career development by fostering a collaborative and high-performance culture within the team.

- Monitor and manage the incident and problem management processes to minimize downtime and impact on business operations.

- Drive root cause analysis and implement corrective actions to prevent recurrence of issues.

- Ensure that changes to the IT environment are effectively planned, communicated, and executed with minimal impact on production services.

- Manage, review and approve change requests to ensure they meet the Operational Readiness standards.

- Support handovers and coordinate with relevant stakeholders.

What You Will Bring :

- IT degree, or equivalent experience.

- 10+ years experience working in an Application Support role.

- Solid understanding of DevOps practices and methods.

- Working knowledge of SDLC principles and methodologies.

- Experience working with ITIL based processes.

- Understanding of hosting production environments on AWS and Virtual Environments.

- Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines.

- Experience working with infrastructure as code.

- A passion for automating manual processes.

- Keen to continuously improve & innovate.

- Monitoring system and application performance and alerts.

- Flexible working in shifts.

- Strong written and verbal communication skills.